FAQ

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:Quick checkout processEasily view your order status and order historyReceive updates detailing our new releases and special promotions

2. How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

3. What are your payment options?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal.

4. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

5. Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

6. How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.

7. Are there any exchange rates?

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

8. When can I expect to receive my shipment?

All orders are shipped from our warehouse within 2 business days of the order being placed. Shipment will arrive between 7-10 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

9. How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You can use this number to track your order in Order Tracking on the website.

10. Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share rent, or sell your personal information without your consent, except as required by law.

11. How to return your item?

You can go to the website and leave us a message, or send us an email at [email protected], as well as contact us through any of the chat channels displayed in the website for more information. Our customer service is open 24/7. We will respond to your inquiry as soon as possible.

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